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THIRZA LAUWRENCE HARTONO - Personal Name

The Influence of Online Communication and Interaction on Beauty Product Purchase Decisions on Generation Z

Thiza Lauwrence Hartono, 2024. "The Influence of Online Communication and Interaction on Beauty Product Purchase Decisions on Generation Z". Supervised by Dr. Dwi Martiyanti, S.E., MBA. This research aims to examine the influence of electronic word of mouth and online brand experience on purchase decisions of generation z beauty products consumers in Samarinda through brand trust. This research used quantitative method by distributed questionnaires through Google Form with likert scale measurement. This research used purposive sampling with a total sample that met the criteria of 166 respondents. The research method used is PLS-SEM with SmartPLS 3.0 software. The results of data analysis show that electronic word of mouth has a positive and significant effect on beauty brand trust and beauty product purchasing decisions. Apart from that, online brand experience also has a positive and significant effect on beauty brand trust. However, the results of this study show that brand trust has no effect either on the beauty products purchasing decisions or in mediating the influence of electronic word of mouth on the beauty product purchasing decision.

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Judul The Influence of Online Communication and Interaction on Beauty Product Purchase Decisions on Generation Z
Pengarang THIRZA LAUWRENCE HARTONO - Personal Name
No. Panggil SKRIPSI THI t 2024
Subyek brand trust
Purchase decision
E-WOM
Online Brand Experience
Bahasa English
Tempat Terbit Universitas Mulawarman
Tahun Terbit 2024
Penerbit Fakultas Ekonomi dan Bisnis
Jurusan MANAJEMEN
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